Privacy Policy
Effective 1 February 2026.
247 Floors Pty Ltd (ABN 47 247 365 247) respects your privacy. This policy explains what we collect, why we collect it, how we store it, and the rights you have over your information. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
When you contact us for a quote or booking, we collect: your name, phone number, email address, suburb or site address, photos or plans of the space, and any details you share about the job. We may also collect basic technical information (browser type, device) when you use this website, for security and analytics.
Why we collect it
We use your information to prepare quotes, schedule installations, deliver services, communicate about your job, issue invoices, and support you with warranty questions afterwards. We do not sell your personal information to anyone, and we do not use it for third-party marketing.
How we store and secure it
Information is stored in access-controlled systems used by our internal team and the trusted service providers that help us run the business (email hosting, form processing, accounting, calendar and CRM tools). We take reasonable technical and organisational measures to protect it from loss, misuse, and unauthorised access.
Third parties
We share the minimum information necessary with sub-processors that support our operations (for example, the email and form-processing platforms used by this website). We do not share your information for other purposes without your consent, unless required by law.
Access and correction
You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it (subject to legal record-keeping requirements). Email office@247floors.com.au or call 0481 989 967.
Complaints
If you believe we have mishandled your personal information, contact us first and we will investigate. If you are not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC).
Updates to this policy
We may update this policy from time to time. The effective date at the top of the page will always reflect the current version.